Carrefour’s trade services
Complementary products that go hand-on-hand with daily purchases
Both online and in its stores, the Carrefour group offers you a wide selection of services, underpinned by the same fundamental values as its products: wide choice, high quality and low prices.
In addition to a broad selection of food and non-food products, Carrefour offers its customers a wide choice of convenience services. These include package pick-up points, key copying, vehicle hire, pharmacies and health/beauty care, and fuel oil delivery. All or some of these services are available in each store, depending on its size and its customers’ requirements and expectations.
Financial and insurance services, together with leisure services, such as travel agencies, tickets for shows and photo services, are available in many stores and shopping centres throughout the world. In each area, Carrefour draws on the expertise of seasoned specialists in order to put together a dynamic offer that provides customers with tangible benefits with prices that are among the lowest on the market.
Immediately accessible, instant benefits
Carrefour’s teams ensure that all these services can be immediately accessed. Most of them are available in the stores’ welcome areas, or in special dedicated nearby areas. Some are available over the Internet or via mobile applications designed to complement those available in the stores. Customers can book a ticket for a show and pick it up at their local store. Or they can get an insurance quote online and then come and talk to an adviser in a Carrefour Banque agency, or book a holiday at a Carrefour Voyages corner and receive it on their mobile phone. One of the key assets for customers is the considerable number of cross-benefits available to them. As well as exclusive promotions on travel, tickets and vehicle hire, customers with Carrefour bank cards get additional discounts at the check-out or can take advantage of attractive financing offers. In addition to these services, the Group is also continuing to invest in a multichannel system for listening to and informing its customers in stores, through a number of new welcome areas, as well as by telephone and over the Internet, guaranteeing the best possible service all along the customer path.
Leisure for everyone
Every year, more than 450,000 customers in France go on holiday with Carrefour Voyages. In Spain, Carrefour Viajes is the country’s third-largest network in only three years, and now has more than 500 agencies. As for shows, customers in France can book tickets for more than 60,000 events at 550 dedicated areas in stores, as well as directly online. The service available in Belgium has also been expanded and now includes notably tickets to many amusement parks.
Banking and insurance services
Carrefour offers its customers financing, savings and insurance solutions at more than 900 agencies and financial service stands around the world. The services were further developed, with new cards and benefits for Carrefour Banca customers in Italy, new wealth insurance services for Argentinian customers, special promotional offers in stores for Taiwanese customers and new payment facilities in Romania.
Carrefour is constantly striving to reduce its customers’ energy bill through concrete but simple initiatives. Its petrol prices, for example, are the lowest available on the market at the many service stations it has integrated into its hypermarkets and supermarkets.
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