A passion for retail
Working at Carrefour means dealing directly with 100 million customer households throughout the world
Carrefour has nearly 120 generalist and specialist jobs, almost 90% of them involving direct contact with customers. What sets Carrefour apart from the competition is its passion for the products it sells, its sense of team spirit and service, the respect that employees have for their customers and their ability to show initiative.
Working at Carrefour means being in direct contact with customers on a daily basis and forever thinking of new ways to meet their needs and make their lives easier. And in order to do this, a Carrefour employee needs to possess a number of fundamental qualities: a passion for retail, the ability to pay attention to their co-workers and customers and a commitment to doing their job well.
Carrefour employs people for a wide variety of positions: the Group's various banners hire sales employees, checkout employees, butchers, fishmongers, sector managers, store managers and many others. And all along the logistics chain, a variety of expertise is needed, including supplier, order picker, team manager, dock manager and quality inspector. With this wide range of jobs, the Group gives everyone a chance and opens its doors to talents of all kinds: young and old, men and women, graduates and people without degrees, people with experience in retail and those just starting out.
Getting as many people as possible into work is a key aspect of Carrefour's strategy. In France, the Group encourages initiatives to sponsor young graduates from working-class neighbourhoods and supports them in their job search. It is also committed to providing job seekers with specific training for its in-store positions through the work it does with the Préparation Opérationnelle à l’Emploi, an organisation that provides companies with financial support so it can train people before it recruits them. In Brazil and Spain, it provides thousands of young people with training and work/study contracts.
Furthermore, the variety of jobs available and the priority given to local recruitment make Carrefour a key player for people seeking to enter the job market in the areas in which it operates. All around the world, the Group encourages recruitment as close to its stores as possible.
93.6% of Carrefour employees have permanent work contracts
Diversity is central to the Group
A signatory of the Diversity Charter since 2004, Carrefour is engaged in numerous initiatives to fight discrimination. These include employing both young people and older members of the working population and adopting an ‘equal opportunities’ approach to ensuring that everybody is able to further their career.
In a bid to foster professional equality between men and women, for example, Carrefour has created the "Women Leaders" programme which sets out to increase the numbers of women in the Group's management teams throughout the world.
The Group also supports employment for workers with disabilities (it employed more than 9000 people with disabilities at its various entities at the end of 2012). Together with the International Labour Organisation (ILO), Carrefour is committed to promoting the employment of people with disabilities throughout the world.
Women currently account for more than 57% of Carrefour staff and 35.7% of its management.
Training for better performance
Training: a key commitment of Carrefour's HR policy. The Group's employees can receive training at any time throughout their career. The support begins before they have even started their job with an orientation programme designed to help them acclimatise to the company at their own pace.
In France, Vocational Training Certificates provide non-graduate employees with the opportunity to undergo training and get a recognised certificate. And this programme is being extended: since 2012, Carrefour has been offering training programmes resulting in diplomas in Romania, Italy, Poland and Belgium, where the “Carrefour Academy” allows store department assistants and managers to obtain business unit manager diplomas.
In 2012, Carrefour provided 5 million hours of training to its employees
Talent and career management
Carrefour offers a wide range of career paths and opportunities for mobility. Leveraging the skills acquired by its employees and implementing a proactive training strategy, the Group is actively involved in helping its employees to further their career and has set up “career committees” at all levels of the organisation which identify talent, opportunities for career development and succession plans. Employees can also discuss their wishes in terms of career development and training during official appraisals with their supervisors.
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